Privacy Policy

At Liora™, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your details in compliance with South Africa’s Protection of Personal Information Act (POPIA).

1. Information We Collect

When you interact with our store, we may collect:

  • Personal details (name, email, phone number, shipping and billing address).

  • Payment information (processed securely via third-party gateways such as Paystack, Yoco, Peach Payments, or EFT — we do not store card details).

  • Order and delivery information.

  • Website usage data (through cookies and analytics tools).

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate with you regarding your purchases, promotions, and updates.

  • Improve our website, services, and shopping experience.

  • Comply with legal, tax, or regulatory obligations.

3. Sharing of Information

  • We do not sell or rent your personal information to third parties.

  • We may share limited data with trusted service providers (couriers, payment gateways, IT support) strictly to fulfil your orders.

  • In cases required by law, we may disclose information to relevant authorities.

4. Security of Information

We implement strict technical and organisational measures to protect your personal data from unauthorised access, misuse, or loss.

5. Cookies

Our website uses cookies to improve browsing and personalise your experience. You may disable cookies in your browser, but this may affect site functionality.

6. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to your information.

  • Opt out of marketing communications at any time.

  • Request deletion of your personal information (subject to legal or contractual obligations).

7. Contact Us

If you have questions about this policy or how your data is handled, please contact us:
📧 support@liora.co.za